Bao Viet Nam Dinh

Enhancing the confidence in clients

In recent years, the insurance market in Nam Dinh has gone lively under various forms. Bao Viet Nam Dinh has still managed to grow at a rate of 32% despite the increasing fierce competition. This is an obvious impressive achievement. “The achievement is the outcome of several-year-effort of the company’s employees. It is also the manifestation of the client’s trust and favourable attitude toward the company thanks to its specific, simple but fruitful actions” said Mr. Luong Dinh Chi-Director of Bao Viet Nam Dinh.

Nam Dinh Insurance Company (now known as Bao Viet Nam Dinh) was founded in 1980 with predecessor of Ha Nam Ninh Insurance Representative Office. Despite of various changes in name (Ha Na Ninh Insurance Company, Nam Ha Insurance Company, Nam Dinh Insurance Company) due to territorial adjustments, the entity has always been confirming its reputation of a leading insurance institution trusted by people from all walks of life after 24 years of operation.

Trusts derived from practical activities
In first days of its existence, the company just launched certain single services such as passenger accident insurance, agricultural insurance, automobile vehicle liability insurance, etc. Afterward, it has kept on diversifying services to exclusively meet the local need of insurance. In 2003, Bao Viet Nam Dinh became a full member of Vietnam Insurance Corporation-the special-ranked State-run enterprise with services covering liability insurance, property insurance and human insurance, including 25 different types. Therefore, Bao Viet Nam Dinh covers most of the socio-economic aspects in the province.
Furthermore, extending its action range in all over the province helps to introduce insurance services to every local person. Socio-economic organisations in need are always in its sight. This has shown that no matter where the clients are, they all access the company’s services immediately. Under the motto “Best services for clients for development”, Bao Viet Nam Dinh always considers its insurance buyers the centre of all activities.
Foremost, setting up representative offices at every district in the province is one of its efforts to offer convenient services for clients. Before, when these offices were unavailable, clients had to spend much time to approach the company’s headquarter in Nam Dinh city whenever they wanted to buy insurance. Now, the company’s employees are available in every district and able to understand the real trend of the insurance market. As a result, clients are getting more and more inspired and attached to it.
Bao Viet Nam Dinh is able to continue advantages in client services that it has been doing well over the past years thanks to its broad network. Every staff is fully aware of its action guideline: devoted to clients, service door-delivery as the wish of clients, consultancy for suitable insurance services with the best premium and conditions. When risk arises, the staff will investigate and make immediate, accurate and convenient compensations to clients. All feedbacks from clients are welcome and serve as favourable information channel for quick response to the clients’ interests. Additionally, Bao Viet Nam Dinh studies and develops services to match the increasing demands from clients. That’s why Bao Viet Nam Dinh is being entirely trusted by clients.

General conference on individual life insurance in 2003 and action plan for 2004

Making sure of its No.1 reputation
The Prime Minister has approved the targets described in the development strategy of Bao Viet by 2010, i.e. building Bao Viet into the most powerful financial-insurance group in Vietnam towards the regional and international integration. Taking advantages as a member of Bao Viet, Bao Viet Nam Dinh is to closely track with the sector common targets, local socio-economic development orientation so that it could map out specific tasks to stay stuck to the objective “renovation, growth and efficiency”, wining prestige in every aspect.
First, it should keep on completion and proper management of business assignments to representative offices and encourage insurance dealers to spread areas of action for better trading effects.
In 2004, Bao Viet Nam Dinh would adopt the direct compensation; stop the insurance payment for students and teachers as well as individual lives through district education insurance divisions and district insurance offices so that its position could be raised. Simultaneously, it strictly delivers reports of insurance interests to clients. All the improvements in its activities are ultimately for clients and their interests.
To meet the requirements for its development and integration, Bao Viet Nam Dinh must lay strong emphasis on improving the qualification of its man power from renovating its working manner. The entity always sends its employees to training courses launched by Bao Viet centre to improve their professional qualification, including those from the district representative offices. More than that, the company is able to designate specific duties on every staff so that they would be fully understand their work and master a spate of professional skills as required by new occupational requirements.
Insurance services though come out for a long time, several aspects inside still remain new. The awareness of sectors, people of its benefit, community responsibility is limited. Consequently, taking to insurance does not really derive from the consciousness of people and sectors. Bao Viet Nam Dinh and other insurance organisations in the country try their best to improve the quality, intensify the broad spread of the insurance benefit in efforts to make insurance service become true patronage and shield against risks in socio-economic development. The company is making attempts; every of its staff must act as exemplary propagators basing on their professional qualification so that Bao Viet Nam Dinh would be forever the fine image in every people.